Job Title: NOC/Network Engineer
Location: Jackson, MI 49201 – Onsite
Mode : Contract (6+ Months)
Job Description Summary
- 2+ Years supporting event monitoring is preferred. Hands-on experience with the following:
- Alert monitoring tool experience required.
- HP Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.o Application monitoring experience, SAP Monitoring preferred.
- (Tools SolMan, CA Wily)o ITSM tool experience. HP SM7, HP Service Desk preferred. Others accepted o Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
- Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
